0

Discussion topic: SkyTalk states the number does not exist

Reply
This message was authored by Tommythetraveller This message was authored by: Tommythetraveller

SkyTalk states the number does not exist

Hi,

Using my landline phone I have been dialling a Jersey number - which has been used to contact me on my SkyTalk landline but when I try to ring back I get the message that the number does not exist. This occurs whether I just dial the number or if I use the international code. 
this is not a spend cap issue.

any advice gratefully received!

Reply

All Replies

This message was authored by Highlinder This message was authored by: Highlinder

Re: SkyTalk states the number does not exist

Posted by a Superuser, not a Sky employee. Find out more

@TommythetravellerDo you have trouble dialing any other numbers or is it just this one. Have you upgraded or had any issues with your landline?



.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.



Tommythetraveller
Topic Author
This message was authored by Tommythetraveller This message was authored by: Tommythetraveller

Re: SkyTalk states the number does not exist

Hi @Highlinder 

thanks for your response.

no changes to my sky account and only applies to this number.

This message was authored by Highlinder This message was authored by: Highlinder

Re: SkyTalk states the number does not exist

Posted by a Superuser, not a Sky employee. Find out more

@TommythetravellerDo you have any other numbers over that you can try to call to see if you get the same thing to happen?



.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.



Tommythetraveller
Topic Author
This message was authored by Tommythetraveller This message was authored by: Tommythetraveller

Re: SkyTalk states the number does not exist

@Highlinder . Thanks for this so I tried a number of mobile and landline numbers and all worked normally. I will ring Sky as I was checking out their tariff guide and thus number may be a 'specialised phone number' with a different tariff - that doesn't explain why they state it doesn't exist,

This message was authored by Highlinder This message was authored by: Highlinder

Re: SkyTalk states the number does not exist

Posted by a Superuser, not a Sky employee. Find out more

@TommythetravellerIt should not say that, if you are unable to get through to Sky in the morning, come back and let us know.



.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.



Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 80 minutes

New Discussion