Relocating main telephone point

[Simon+Coates]

I've held on the phone for 20 mins to sky and they have just cut me off. Absolutely fuming !! 
I want to get my main incoming by point relocated in the house. I have contacted BT and because I have a sky contract, they are unable to assist and have suggested I contact sky to undertake the work. Is this something sky can do or do I just rip the point off the wall and ring sky to tell them my line is faulty? 

[Mark39]

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@Simon+Coates wrote:

Is this something sky can do or do I just rip the point off the wall and ring sky to tell them my line is faulty? 

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Yes, Sky can do that for you. No need to damage the existing installation.

[GD1]

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@Simon+Coates wrote:

or do I just rip the point off the wall and ring sky to tell them my line is faulty? 

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And of course taking such drastic action could then leave you with a bill for them redoing your handy work 🙂

[Simon+Coates]

Please can someone at sky take my call or contact me to sort. I appreciate there will be a fee to pay. Quite simple, just want the job doing. 

[Highlinder]

@Simon+CoatesYou will have to contact Sky in order for this job to be done, nothing will be done because of a forum post.

Just dial 150 on your landline phone, when asked the nature of the call say " Technical ", you may be asked for a mobile number, give this, but DO NOT hang up, you should be dropped into the queue to speak to an advisor.

[Mark+Conn]

Exactly the same thing happened to me this week - I was raging, still am. Although they did send me a text afterwards and left me a voicemail. Sky say they can't place an order with openreach as I'm on a non-sky network (whatever that is) and openreach say the order needs to come from my provider- am stuck in the middle 😞 

[Mark39]

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@Mark+Conn wrote:

Exactly the same thing happened to me this week - I was raging, still am. Although they did send me a text afterwards and left me a voicemail. Sky say they can't place an order with openreach as I'm on a non-sky network (whatever that is) and openreach say the order needs to come from my provider- am stuck in the middle 😞 

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The OP hasn't said they're on a non-Sky network, so it's not the same. Sky should be able to help with the OP's request.

[Simon+Coates · Accepted solution]

I am please to say that Sky decided to ansewer my call on Saturday within 5 minutes and couldnt have been more helpfull. They have arranged for openreach to attend my house on wednesday to relocate my incoming BT point AT NO CHARGE !

Thank you Sky, you have restored my faith.

[Highlinder]

@Simon+CoatesGood to see that you got through to Sky and were able to get the master socket re-location sorted out.