@MrsJones1 wrote:
Hope someone can help! We changed from BT to Sky this week. Broadband working fine and white light on sky max hub. However, our landline (which is via the internet) isn't working. No dial tone and if I phone the home number is says number temporarily unavailable. Tried ringing Sky but get cut off! Can anyone he,p? I've checked the cables are correct and also restarted the hub.
If your internet-based landline isn’t working after switching to Sky. Here are some steps to troubleshoot:
Check Line Settings: Ensure that your landline settings are correctly configured with Sky. Sometimes, you might need to re-register your number with their system.
Verify Connection: Double-check that all cables are correctly connected to the Sky hub and phone. Ensure the phone itself is working by testing it on another line if possible.
Restart Devices: Restart both your Sky hub and phone to refresh the connection.
Contact Sky Support: Since you’ve had trouble reaching them, try contacting Sky support via their website chat or social media channels, where response times might be faster.
If these steps don’t resolve the issue, Sky may need to investigate further to activate your landline service properly.
