Sky talk talk

[Hancock]

Hi, I had full fibre fitted Friday apart from teething problem everything was fine. I have discovered that when someone is phoning me they get the ringing tone but my house phone doesn't ring. I have tested my handset and my base and they ring. I can also ring out. When I check my products Sky talk talk doesn't show up but something else. Will my sky talk show as Internet calls now

[Mark39]

Is your phone/DECT base plugged into your broadband Hub? Do you have a white Max Hub or a black one?

[Hancock]

Whit and yes it's plugged in to hub. As I say I can make out going calls but when someone rings me it ring for them but not for me. I have tested the ringer on my house phone base and handset and it rings fine when I test it.

[Daniel0210]

@Hancock 

If you dial 17070 from your landline and listen to the automated message, is the telephone number it gives the correct number? 

[Mark39]

Activation of the Sky Talk service can take a day or so. You will have internet calls. As it's only 48 hours, and it's a holiday weekend I would suggest leaving it until tomorrow, then factory resetting your Hub by pressing the WPS button for 30 seconds  If you're still unable to receive calls, it's best reported to Sky. You can call customer services on 150, or we can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish.

[Hancock]

Hi, yes it's the correct number.

[Hancock]

Fab ! Thanks for your help !