Sky talk sheild

[j.bryant]

Cannot do anything with sky talk shield on the my sky app. Just get a long error message. Spoke to a Ric about 4 weeks ago but nothing has happened. Have I installed my sky and reinstalled it but still the same. Cannot add or remove numbers or turn on or off. Please help

[Mark39]

@j.bryant there's a long outstanding fault affecting some customers which may be causing this. However, you can still add/remove numbers from your star and blocked lists, and turn the Shield on and off using your phone handset as explained here: https://www.sky.com/help/sky-talk/sky-talk-features/sky-talk-shield/articles/sky-talk-shield-using

Not so convenient, perhaps, but you can still use the Shield.