Sky talk call divert not working

[Warren29]

I have used call divert for years for my business and had no issue I pay £2.50 a month on my bill so I know it is activated with sky. Over the past 6 months we have had no calls coming through our business line when calling the line it gives like a dead tone. I purchased a new handset thinking it was this however it still happened. When I turn it off on the phone (#21#) the phone rings fine as soon as I turn divert back on using *21* number # it doesn't go through and it's back to a dead tone. 

[MHale]

I to am having similar problem. Used divert for years now instead of diverting I get a 'dead' line. In other words my instructions are not being received.

[NigelP9]

I have the same issue - Sky support don't seem to knbow how to fix it ......... after rebooting ad nauseam it has now been 'escalated'.

[MHale]

I believe that what is happening is that Sky divert is working and cancelling when requested, however instead of a confirmation message as normal, you just get a dead tone. I've informed Sky they no longer have a 'confirmation' apparatus working correctly.

[NigelP9]

Hmmm - interesting, you are correct. Many thanks.

[abdall]

 My Sky divert is working now after one month of waiting but i have another problem on Landline Phone

if someone ring my landline number both my moblie phone and my house landline phone ringing togather on the same time so i decide to move to another network because sky made another problem. i have been waiting for sky to sort it out nealy one month now and what they did the coused another conflict problem can you believe it guys!!

[Richgl]

My divert isn't working either and at £2.50 a month I'm **bleep** off! It's very important for me to have this service up and running

[Mark39]

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@Richgl wrote:

My divert isn't working either and at £2.50 a month I'm **bleep** off! It's very important for me to have this service up and running

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Have you complained to Sky about paying for something you're not receiving?

[Richgl]

Have you tried getting to talk to sky, when I was changing my sky tv sub I got put through to an Indian call centre explained everything and hot cut off 3 times, eventually after spending 3 hours trying to contact them I eventually got through to the Scottish call centre. Not something I care to repeat. 

[MarcoCB]

Moved to BT as fed up of broken promises. They have call diversion that actrually works ... go figure 

[Mark39]

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@Richgl wrote:

Have you tried getting to talk to sky, when I was changing my sky tv sub I got put through to an Indian call centre explained everything and hot cut off 3 times, eventually after spending 3 hours trying to contact them I eventually got through to the Scottish call centre. Not something I care to repeat. 

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Unfortunate. Never had a problem with calling Sky, myself.

[Richgl]

I eventually got through to sky spoke to a guy that I could hardly understand (not his fault). He has insisted that I have an engineer visit. This is obviously going to be a waste of time as the problem as everyone has stated is at their end. What a waste of time.