We have just had sky installed with braodband, tv and basic phone package. The engineer setup the broadband and TV, but when I checked (unfortunately I could not be home at the time of the installation) the telephone was still connected to my old Virgin hub. So he did not connect and test our phone with the new Sky hub. I have subsequently connected it and I get a message to check the phone line and obviously it does not work. Trying to contact sky about this seems way more difficult than it should be abd the virtual assistant is useless.
