Discussion topic: Sky Talk no dial tone
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Message posted on 19 Nov 2023 03:05 PM
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Sky Talk no dial tone
No dial tone with Sky Talk for over a week. Tested with a different phone - same result. Need to talk to Sky but wait times on help line (via mobile) not practical. Any tips??
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All Replies
Message posted on 19 Nov 2023 04:18 PM
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Re: Sky Talk no dial tone
Have you tried running the line test via the MySky app or online here:
Ignore the fact it says it will test your broadband.
Let us know how you get on.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 08 Dec 2023 05:57 PM
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Re: Sky Talk no dial tone
It's the landline not broadband. Still waiting for Openreach to fix. Can't contact Openreach directly. Have been without a landline for 6 weeks now!
Message posted on 08 Dec 2023 05:58 PM
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Re: Sky Talk no dial tone
@caesarome wrote:
Have you tried running the line test via the MySky app or online here:
Ignore the fact it says it will test your broadband.
Let us know how you get on.
Message posted on 08 Dec 2023 06:06 PM
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Re: Sky Talk no dial tone
@aldopingpong your duplicate post indicates that you've already reported it to Sky.
Message posted on 08 Dec 2023 06:17 PM
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Re: Sky Talk no dial tone
@aldopingpong wrote:
Can't contact Openreach directly. Have been without a landline for 6 weeks now!
That's correct. You can only report it to Sky (which you've obviously done) and get updates from Sky not Openreach.
The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation
If you have a total loss of service and it isn’t fixed after two full WORKING days from when you first report the fault to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your account.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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