Phone line crackling and no caller Id

[DC666]

My phone line is not working correctly it is crackling badly and not showing caller information when receiving calls.  My broadband speed is being effected as well.  

[caesarome]

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run this test via the MySky app.

Let us know how you get on.