Sky Talk issue

[IG-GB]

Is there a wider issue today with Sky Talk ?, my landline phones are showing the Check Phone Line message. I have been through the status checks / self help pages / Virtual Assistant etc without being able to resolve the issue.

[Highlinder]

@IG-GB  What colour are the lights on your broadband router just now?

[IG-GB]

Thank you for your reply.

The light is white, broadband is working fine.

[Highlinder]

@IG-GB  Does your phone plug into the back of the router or is it plugged into the filter on the master socket?

[IG-GB]

Its plugged into the Microfilter.

[IG-GB]

Just moved the phone connector to the router, same issue.

[IG-GB]

Spoken with a Sky service rep, an external issue has been located and a fault has been raised with Openreach.