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This discussion topic has been answered Discussion topic: Sky Talk Landline not working

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This message was authored by: StuH73

Sky Talk Landline not working

just switched to Sky Broadband and Sky Talk - have issues with landline. No tone - when trying to call the number, it just states not available.

 

The switch took place just over 24 hours ago.


Landline is plugged into Hub.


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This message was authored by: Mark39 Answer

Re: Sky Talk Landline not working

Posted by a Superuser, not a Sky employee. Find out more

@StuH73 there's a known problem with the landline function of the white Max Hub. You could try a factory reset by pressing the WPS button for 30 seconds. If that doesn't resolve it, it's a matter of waiting for Sky to fix the Hub issue, I'm afraid,

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This message was authored by: Mark39

Re: Sky Talk Landline not working

Posted by a Superuser, not a Sky employee. Find out more

White Hub or black? 

 

If it's the black one, is the 'Voice' LED illuminated? Amber or green?

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This message was authored by: StuH73

Re: Sky Talk Landline not working

White Hub

This message was authored by: Mark39 Answer

Re: Sky Talk Landline not working

Posted by a Superuser, not a Sky employee. Find out more

@StuH73 there's a known problem with the landline function of the white Max Hub. You could try a factory reset by pressing the WPS button for 30 seconds. If that doesn't resolve it, it's a matter of waiting for Sky to fix the Hub issue, I'm afraid,

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This message was authored by: Bishop2

Re: Sky Talk Landline not working

Phone reporting line cord error

This message was authored by: caesarome

Re: Sky Talk Landline not working

Posted by a Superuser, not a Sky employee. Find out more

@Bishop2 

Is this an issue that has started today, have you made any changes to your broadband package recently ?

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This message was authored by: Graciedog

Re: Sky Talk Landline not working

Any idea why we can send or receive calls on our sky talk landline? Been out of action for 2days. Our mobiles aren't sending or receiving calls either. As I write this, we are being upgraded to super fast broadband, will this help the phone issues?

This message was authored by: Mark39

Re: Sky Talk Landline not working

Posted by a Superuser, not a Sky employee. Find out more

@Graciedog when is/was your upgraded broadband service activated?

This message was authored by: Miloo

Re: Sky Talk Landline not working

Can't revive calls or make calls 

This message was authored by: Mark39

Re: Sky Talk Landline not working

Posted by a Superuser, not a Sky employee. Find out more

@Miloo with no background details I can only point you towards Sky's help here: https://www.sky.com/help/sky-talk/fix-problems-with-my-phone/articles/fix-phone-problems-start

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