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This discussion topic has been answered Discussion topic: Sky Talk Landline not working

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This message was authored by: StuH73

Message posted on ‎08 Oct 2024 10:34 AM

Sky Talk Landline not working

just switched to Sky Broadband and Sky Talk - have issues with landline. No tone - when trying to call the number, it just states not available.

 

The switch took place just over 24 hours ago.


Landline is plugged into Hub.

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This message was authored by: Mark39 Answer

Message posted on ‎08 Oct 2024 01:36 PM

Re: Sky Talk Landline not working

Posted by a Superuser, not a Sky employee. Find out more

@StuH73 there's a known problem with the landline function of the white Max Hub. You could try a factory reset by pressing the WPS button for 30 seconds. If that doesn't resolve it, it's a matter of waiting for Sky to fix the Hub issue, I'm afraid,

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This message was authored by: Mark39

Message posted on ‎08 Oct 2024 11:31 AM

Re: Sky Talk Landline not working

Posted by a Superuser, not a Sky employee. Find out more

White Hub or black? 

 

If it's the black one, is the 'Voice' LED illuminated? Amber or green?

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This message was authored by: StuH73

Message posted on ‎08 Oct 2024 11:56 AM

Re: Sky Talk Landline not working

White Hub

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This message was authored by: Mark39 Answer

Message posted on ‎08 Oct 2024 01:36 PM

Re: Sky Talk Landline not working

Posted by a Superuser, not a Sky employee. Find out more

@StuH73 there's a known problem with the landline function of the white Max Hub. You could try a factory reset by pressing the WPS button for 30 seconds. If that doesn't resolve it, it's a matter of waiting for Sky to fix the Hub issue, I'm afraid,

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Message posted on ‎29 Nov 2024 06:05 PM

Re: Sky Talk Landline not working

Phone reporting line cord error

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Message posted on ‎29 Nov 2024 07:27 PM

Re: Sky Talk Landline not working

Posted by a Superuser, not a Sky employee. Find out more

@Bishop2 

Is this an issue that has started today, have you made any changes to your broadband package recently ?

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