Sky Talk Landline not working.

[MDRA1]

There's no dial tone. I can't make or receive calls. Tried all the tips from the help section of the website but still not working. Had the same issue exactly 2 years ago and an engineer came out to fix it as it was an external issue outside the house. Might be the same issue.

[Mark39]

I'm guessing from your post that you don't have internet calls, and your phone is plugged into the wall socket - is that right? Is your broadband service working normally?

[MDRA1]

No I don't have internet calls. My phone is plugged into the wall socket. My broadband service is working fine. Thanks.

[Mark39]

Thanks. First try the connection test here, even though your broadband is ok. If it detects a fault you'll be able to book an engineer there and then. If not, we can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish?

https://www.sky.com/help/articles/broadband-diagnostic-start

[MDRA1]

I tried the connection test and it said there's no issues with the broadband. If you could ask Sky's messaging team to contact me that would be great thanks.

[Mark39]

OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[MDRA1]

Thanks for that and for your help.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @MDRA1.