Discussion topic: Set up charge for Sky Talk downgrade

This message was authored by: LeeMo · ‎05 Jul 2022

Can anyone explain why there is a £10 one-off charge to downgrade from Sky Talk Anytime Extra to Sky Talk Pay As You Go? It's impossible to talk to anyone at Sky to query this as their phone lines are closed today!

This message was authored by: Daniel0210 · ‎05 Jul 2022

@LeeMo wrote:

Can anyone explain why there is a £10 one-off charge to downgrade from Sky Talk Anytime Extra to Sky Talk Pay As You Go? It's impossible to talk to anyone at Sky to query this as their phone lines are closed today!

@LeeMo

I'm not sure if admin charges are applied for changing a Sky Talk tariff, not having ever changed mine. If it's showing as a £10 admin fee, and it wasn't mentioned in your call with Sky ring again. They can listen back to your first call and if they weren't mentioned they may refund you.

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Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: caesarome · ‎05 Jul 2022

This something Sky have been charging for a while when a change is made to the account. If you were not informed that you were going to be charged this then when the lines are available again give Sky a call as they might apply a credit to your account to cover it.

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Discussion topic: Set up charge for Sky Talk downgrade

Set up charge for Sky Talk downgrade

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