0

Discussion topic: Set up charge for Sky Talk downgrade

Reply
This message was authored by LeeMo This message was authored by: LeeMo

Set up charge for Sky Talk downgrade

Can anyone explain why there is a £10 one-off charge to downgrade from Sky Talk Anytime Extra to Sky Talk Pay As You Go?  It's impossible to talk to anyone at Sky to query this as their phone lines are closed today!

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Set up charge for Sky Talk downgrade

Posted by a Superuser, not a Sky employee. Find out more

@LeeMo wrote:

Can anyone explain why there is a £10 one-off charge to downgrade from Sky Talk Anytime Extra to Sky Talk Pay As You Go?  It's impossible to talk to anyone at Sky to query this as their phone lines are closed today!


@LeeMo 

I'm not sure if admin charges are applied for changing a Sky Talk tariff, not having ever changed mine. If it's showing as a £10 admin fee, and it wasn't mentioned in your call with Sky ring again. They can listen back to your first call and if they weren't mentioned they may refund you. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: Set up charge for Sky Talk downgrade

Posted by a Superuser, not a Sky employee. Find out more

This something Sky have been charging for a while when a change is made to the account. If you were not informed that you were going to be charged this then when the lines are available again give Sky a call as they might apply a credit to your account to cover it.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 80 minutes

New Discussion