03 Jul 2022 04:26 PM
Hello
We've recently moved house, and when I phoned to set up our sky service to our new house, were advised that we would be on sky talk internet calls. I was advised that our house phones would just need to be connected to the router instead of into the wall, and the only concern is that we wouldn;t be able to phone the emergency services using our landline during a power cut, and I answered to say that wouldn't be a problem as we also have mobiles. There was no mention of us needing to change or upgrade our current house phones.
Fast forward a fortnight to our broadband being connected - I have plugged our main phone into the "UK" socket on the back of the router as directed, but it's not working. There's just no dial tone and calls don't connect. I called into currys yesterday to see if there's an adapter I need, but they couldn't advise?
Has anyone else had the same problem & be able to offer any advice? Thanks in advance
03 Jul 2022 04:54 PM
Posted by a Superuser, not a Sky employee. Find out moreProbably best to speak to Sky. Give them a call, or if you prefer I can flag ypur post here to them and they may be able to chat privately with you via the forum either later today or tomorrow.
03 Jul 2022 04:32 PM
Posted by a Superuser, not a Sky employee. Find out moreA standard phone should be fine. Is the 'Voice' light on your broadband Hub lit green?
03 Jul 2022 04:34 PM
Thanks for the quick reply!
Yes, all 4 lights on the router are green
03 Jul 2022 04:36 PM
Posted by a Superuser, not a Sky employee. Find out moreThe first thing to try is restarting your Hub by switching off at the plug for 30 seconds or so.
03 Jul 2022 04:49 PM
Thank you. I've just tried that but it's no different. Our phones are BT2700 if that makes any difference?
03 Jul 2022 04:54 PM
Posted by a Superuser, not a Sky employee. Find out moreProbably best to speak to Sky. Give them a call, or if you prefer I can flag ypur post here to them and they may be able to chat privately with you via the forum either later today or tomorrow.
03 Jul 2022 04:55 PM
That would be great if you could flag it for me please? Thanks for all your help
03 Jul 2022 05:02 PM
Posted by a Superuser, not a Sky employee. Find out moreOK, look out for the blue/red chat 'bubble' on this page. Replies aren't synchronous, so just go about your day and check in from time to time for a response from Sky.
03 Jul 2022 06:09 PM
Posted by a Sky employeeThank you for escalating this. We have sent Bec154 an invite to chat 🙂
05 Jul 2022 04:45 PM
Posted by a Sky employeeUpdate – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂
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