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Discussion topic: SMsHMuir
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This message was authored by: Shewolf
Message posted on 14 Oct 2026 10:07 AM
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SMsHMuir
Hi I have recently got a new router and puck, but I bought 2 new house fones and I cant get them to work, but when I try to dial a number it says line is engaged but I can't fone out /and can't get incoming calls can any advise
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 14 Oct 2026 10:14 AM
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Re: SMsHMuir
Is your phone line plugged into the back of your Sky hub ?
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If you need help please provide as much information as you can
This message was authored by: Shewolf
Message posted on 14 Oct 2026 10:19 AM
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Re: SMsHMuir
Hi there yes its on back of it
This message was authored by: Mark39
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Message posted on 14 Oct 2026 11:05 AM
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Re: SMsHMuir
@Shewolf can you give us some of the background to this - why did Sky send you a new router? When did you install it? Are you new to Sky or has your broadband service been upgraded?
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