Recently moved home, phone line not working. Unable to make/recieve calls

[Maria1794]

I recently moved home, my phone line isn't working. I'm unable to make/recieve calls. My phone says check phone line

[Mark39]

I assume you did a Home Move with Sky. Do you have a black broadband Hub with a Voice LED on the front panel? Or a white Hub?

[Maria1794]

I did sort out my move with sky. My hub is black

[Mark39]

....and does it have a Voice light? Illuminated? Amber or green?

[Maria1794]

They are all green

[Mark39]

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@Mark39 wrote:

....and does it have a Voice light? Illuminated? Amber or green?

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[Maria1794]

Not sure what a voice light is.

But all lights on my hub are green

[Maria1794]

Just checked the box, voice light is green

[Mark39 · Accepted solution]

Is your phone plugged into your broadband Hub? It won't work from a wall socket. 

[Maria1794]

It's plugged into a socket.

It's never been plugged into the hub before the move

Sky engineer hooked this up and changed the wall socket

[GD1]

@Maria1794  You need to plug it into the hubs UK phone port

[Maria1794]

Thanks all sorted now

[Mark39]

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@Maria1794 wrote:

It's plugged into a socket.

It's never been plugged into the hub before the move

Sky engineer hooked this up and changed the wall socket

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When there's a new installation, Sky change you to Internet calls. It will be the norm for customers of all service providers in due course. Sadly, some engineers still plug the phone into the wall socket.

[Georgie20]

Many thanks for this information. Solved the problem of pohone not working!  Georgie20