Received phone to router cables but does not work

[mdh1]

I had a email from Sky about the switch to semi fibre and said yes. In the post that week came some phone cables with instructions to plug the phone into my existing router (the instructinos talked about my new router but there's no sign of this). It is a standard UK hands-free phone. However when I plug the phone into the router I get no line connection. It does feel like I need to either notify Sky or change some setting in the router but there's no inductions to do this - only plug the phone into the router.

What am I missing?

[Mark39]

@mdh1 does your phone still work if it's plugged in, as before, to the wall socket?

[mdh1]

Yes. I can make/receive calls from the wall socket as normal. 

[Mark39]

@mdh1 the switch to Internet calls via your router hasn't happened yet, then.

Sky should have given you a date for its activation. If you can't track it down, I'd just wait until you no longer have a dial tone from the wall connection,  and then connect to your router. All you should need to do is transfer the phone plug from the wall socket to your router.

[mdh1]

Ok thank you. I'll sit tight and wait for it to be switched. The cable instructions just told me how to set it up but no guidance that it's only after it's been switched. I thought it was a setting at my end. 

thanks. 

[Mark39 · Accepted solution]

@mdh1 it should work automatically once you've been switched. There's no settings to change. If you have a black router, the Voice LED on the front panel should then change from unilluminated to green.

[mdh1]

All now working. Barely use the phone but noticed it was no longer working.  Plugged it into the back of the router and straight away worked perfectly. 

Maybe I was being dumb but I feel some clearer instructions from Sky would have saved some confusion. A simple note to say The change will only work in the future once it has been switched at their end would have saved me the difficulty of trouble shooting at my end. 

Thanks for the help, it was spot on.