10 Apr 2024 04:11 PM
cannot receive nor send calls Display on handset sat says please check the line cord
10 Apr 2024 04:25 PM
Posted by a Superuser, not a Sky employee. Find out more@fedup5
I’ve escalated your post to Sky and the Messaging Team should contact you later.
You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.
This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
10 Apr 2024 05:01 PM
Posted by a Sky employeeThanks for escalating this. We’ve sent @fedup5 an invite to chat.
No problem. Browse or search to find help, or start a new discussion on Community.
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