Check phone line

[billyb99]

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My handset has message 'check phone line'

Have used different cables, changed fiter, and switched base off/on.

Connected line directly into socket.

Broadband is working.

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[Daniel0210]

@billyb99 
If you haven't already try running the below test. If it detects an external fault it may give you the option of booking an engineer. Openreach’s target fix times is within 2 working days from when they’re notified by Sky.
https://www.sky.com/help/articles/fix-phone-problems-start

[Ajamal]

I ma having the same problem. Done all the checks but nothing worked

[Mark39]

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@Ajamal wrote:

I ma having the same problem. Done all the checks but nothing worked

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What was the result of the connection test?

[caesarome]

@Ajamal 

What do you mean by nothing worked, did the checker find a fault on your line ?

[Ajamal]

'check phone line' on the handset. Tried calling my home number and it is directed to voicemail

[caesarome]

Have you run the line test here:

https://www.sky.com/help/articles/fix-phone-problems-start

[Ajamal]

Yes, I have gone through all the checks but still the handset has this message 'Check phone line'

I have reset the hub and replace the cables.

[Mark39]

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@Mark39 wrote:

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@Ajamal wrote:

I ma having the same problem. Done all the checks but nothing worked

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What was the result of the connection test? What did it say?

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[caesarome]

@Ajamal 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

[Ajamal]

3 green lights and no light for voice.

Sky is aware of the situation and team is working on it to fix it.