Broadband working but no dial tone on land line

[Jenkins88]

I have the same issues and strugging to get hold of sky, can mine be escalated too please?

[caesarome]

@Jenkins88 

I have moved your post out of that other members topic so you can have your own.

Can you give some more details now as to what this issue is and if you have no working phone line have you made any changes to your broadband package recently ?

[Jenkins88]

Hi,

I have not made any changes to my broadband package. 

I have all green lights on router 

I have ran online test - all comes back OK

I have tried a new phone and all new cabling (I am a IT engineer). The old and new phone both say line busy upon making a call. This has been going On for months apparently though I have only just found out after out doctor could not get through to us in a emrgeny.

It has worked previously with the old phone until it started saying line busy

If I call the landline it says number busy

Thanks for reaching out @caesarome

Hope this provides enough info

[caesarome]

@Jenkins88 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent  @Jenkins88 an invite to chat.