Problems with incoming calls on landline.

[Katesmith186]

I have a BT4600: phone, at present I cannot receive switchboard calls. All I get on the screen is 'incoming call', when I go to answer  I get the engaged tone. If I check the screen for a number I get 'no number' on it. Normal calls from non switchboard calls are OK, can anyone help, please?

[Lisa-P1987]

Hi there Katesmith186, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you Katesmith186. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks