No phone line

[Kirsten27]

I cannot make or receive phone calls and my phone just says check phone line. I have gone through all the help steps but no joy. I still have internet although slower than it should be.

[Mark39]

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@Kirsten27 wrote:
I cannot make or receive phone calls and my phone just says check phone line. I have gone through all the help steps but no joy. I still have internet although slower than it should be.

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Does that include a line connection test?

[Kirsten27]

I tried phoning sky yesterday and it did an automated phone line check it said their was a fault on the line but it didnt transfer to anyone to help me.

[Mark39]

You can run the connection test from the link here. Ignore the fact that your broadband is working (albeit not very well). If the test detects a fault, you'll be able to book an engineer there and then: https://www.sky.com/help/articles/broadband-diagnostic-start

[Kirsten27]

Thank you @ Mark39 

[Mark39]

@Kirsten27 if you've run the test, did it allow you to book an engineer? If you're still having difficulty, let us know.

[Kirsten27]

I ran the test but it didnt find a fault, I finally got to speak to an advisor and they have booked an engineer.  Thanks for your help though much appreciated