Problems with Sky talk

[Derec]

Just can't get the landline phone to make and receive calls since switching from EE to Sky. Wish we hadn't switched, a lot of hassle. Broadband seems to be fine.

[Mark39]

Is your phone plugged into your broadband Hub?

[Derec]

Yes it is connected 

[Mark39]

When did the switch complete? Is your handset a standard analogue device (not sure if EE have a digital voice service equivalent to BT's)? Do you jave a black broadband Hub? Or white?

[Derec]

Broadband and phone switched last Monday 11th August. We have a white hub

[Mark39]

And your phone? And lastly do you have a full fibre service, with a separate ONT?

---

@Mark39 wrote:

When did the switch complete? Is your handset a standard analogue device (not sure if EE have a digital voice service equivalent to BT's)? Do you jave a black broadband Hub? Or white?

---

[Derec]

Yes the handset is a standard one...cordless...also tried another phone which wasn't cordless

[Derec]

We have  full fibre 

[Derec]

Yes a separate ONT fixed to the wall by Openreach 2 years ago

[Mark39]

@Derec thanks for all the answers. You could try turning off both the ONT and your Max Hub for an hour,  when it's convenient (overnight?) to see if that coaxes the phone service into life. If not, it's probably best to report it to Sky.

[Derec]

Thanks will try switch off. Trouble is getting to speak with anyone in Sky, been trying this morning but going round in circles & getting nowhere 

[Mark39]

@Derec if the restart doesn't sort it out, let us know and we'll guide you on ways you can contact Sky.

[Derec]

Thanks very much....will do 

[Derec]

Switched ONT & Hub off over night but phone still not working this morning 

[Mark39]

@Derec sorry it hasn't helped.

If you have the means, give Sky a call to report it - try not engaging with the bot. Stay silent and you should eventually be asked,if you want to speak to an adviser.

There are additional contact options here: https://helpforum.sky.com/t5/Account-Billing/Want-to-private-message-Sky/ba-p/4895295