Porting

[Bery]

It seems sky have lost my number after ceasing the line and they refuse to resurrect it. Given Ofcom say they must hold the number for 3- days (I assume for these type incidents) why will they not help me port the number to another provider

[Mark39]

@Bery did you cancel Sky? Or have you switched to another provider?

[Bery]

At the time of signing with CF it was active for over a month after.
Sky told me it could be reclaimed after cancellation. CF asked at least 5 times and sky rejected each request and now say they can't do anything

[Mark39]

@Bery have Sky given CF a reason why they've rejected the port request? It wouldn't be in Sky's interest to just refuse to allow porting. More likely, I suspect, is that there are technical reasons why it couldn't happen.

[Bery]

I would be happy if they would give me a reason. That's what is so frustrating and I can't seem to get,t a senior tech to give me the information.

5 times CF have asked for the number and for three of them if not 5 they say there is an open order on it. That may be true as we were going to upgrade with sky because of the copper line change but cf came in with a fantastic offer.

they asked sky on the 29th April and the line was ceased by sky on. The 7th may/