Porting a land line number

[Sally52]

I move to a new flat and Sky on 10th and have been given a new landline number .

I leave my old flat and fibre broadband on 17th, how can I port my existing landline number?

Do I contact Sky or existing provider - Hyperoptic?

[Highlinder]

@Sally52It would seem that if you asked Sky to port the number at order time, but your old provider has said no, or is this something that you thought about after making the order to Sky?

[Sally52]

Hi

I indicated that I would like to port my number and my confirmation from Sky just allocated a new number without any mention that I could see about porting my old number - hence my panic..

[Mark39]

From Sky's  help:

"If we can’t transfer your number or you want a new one, you’ll get an email or letter with your new number"

https://www.sky.com/help/home/sky-talk/joining-sky-talk/switching-to-sky-talk/articles/switching-to-...

Did you have a digital phone connection with Hyperoptic - one where the phone was provided via the fibre,optic broadband service? If so, that may be the reason why Sky can’t port your phone number.

[Sally52]

Yes, @Mark39 It was originally an old fashioned BT landline that I ported when I switched to fibre.

Do you think that makes it impossible?

BTW I have emailed Hyperpptic as well and am waiting for reply

[Mark39]

@Sally52 I can't say for certain, but there have been a number of posts suggesting difficulties when porting to or from a digital phone service. You might want to check directly with Sky.

[Sally52]

Thanks @Mark39 

Will do so