Please check line cord

[Jai08]

Hi.

Can't make or receive calls.

On phone it is saying please check line cord.

Have gone though all steps to try and fix and still having the issue. 

Broadband is working 

[Highlinder]

@Jai08Do you have any other means of contacting Sky to report this fault?

[Jai08]

Thanks for the reply sadly no I don't 

[Highlinder]

@Jai08 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Jai08]

Thank you. 

[Lisa-P1987]

Thank you for escalating this. We have sent Jai08 an invite to chat 🙂 

[Greenfingers001]

Update:

Spoke with @Jai08 and Openreach external engineer already arranged via self help tests, customer will be update via sms and email and can also track using the link below

Thanks again for the escalation have a great new year 🙂

www.sky.com/ordertracking