Please Check Line Cord on my Landline Phone

[Phil1942]

Hi,

   I have recently started to get a "Please Check Line Cord" on my landline phone after it stopped being able to make external calls. I can receive calls but the quality is very poor but my broadband still works.

   I borrowed a wired landline phone and plugged it in to the main socket to see if the problem was internal or external. The same issue persists.

   Is there anything else I can eliminate or more I can do to find the fault and if not how to I raise a call with a Sky engineer?

Many thanks

[Mark39]

@Phil1942 you could try the connection test here. If it detects a fault you'll be able to book an engineer there and then.

https://www.sky.com/help/articles/broadband-diagnostic-start

Otherwise follow Sky's help here, and use the 'still need help' button if needed, then 'I'd prefer to get in touch', which will give ypu contact options for reporting it to Sky: https://www.sky.com/help/sky-talk/fix-problems-with-my-phone/articles/fix-phone-problems-standard-ca...

[Phil1942]

Thanks, I will try that