Phone

[nora+warner]

Good morning,my phone line isn't working 

[Chrisee]

@nora+warner you are not speaking to Sky by posting in the forum but I havecescalated your pist to,the Sky team who support the forum who should invite you onto a chat session through the forum where a chat icon will be added. They should be able to arrangecto get your line sorted.

[Daniel0210]

@nora+warner 

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Greenfingers001]

Thanks for escalating this. We’ve sent @nora+warner an invite to chat.

[losingwilltolive.]

My phone line is not working either. Have tried chatting to someone live but just eneded up going around in circles with the Sky Bot

[Daniel0210]

@losingwilltolive. 

Any recent changes to your package? Is your Sky Broadband working okay? 

[Tom-W19]

Hi @nora+warner 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[losingwilltolive.]

Not sure what invite you refer to. I think we need an engineer

[Mark39]

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@losingwilltolive. wrote:

Not sure what invite you refer to. I think we need an engineer

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The invitation wasn't sent to you. Please see the post which replied to your original post.

[Daniel0210]

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@losingwilltolive. wrote:

Not sure what invite you refer to. I think we need an engineer

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@losingwilltolive. 

That reply was to the OP who's post you piggybacked on. You haven't answered the questions previously asked.