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This message was authored by: Lulu69

Phone not working

Hi, my phoneline isn't working and is showing amber on my box. Instructions say to disconnect all devices. Do I just unplug everything or just turn power off?

 

 


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This message was authored by: Lulu69 Answer

Re: Phone not working

To rectify the problem we unplugged the blue cable , then pressed the reset button for 10 seconds. Put the cable back in and all the lights on the front of the box came back on and phone worked.

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This message was authored by: Highlinder

Re: Phone not working

Posted by a Superuser, not a Sky employee. Find out more

@Lulu69Have you tried to reboot the router to see if the voice light goes green again?

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This message was authored by: Lulu69

Re: Phone not working

All sorted now. Thank you.

 

This message was authored by: Highlinder

Re: Phone not working

Posted by a Superuser, not a Sky employee. Find out more

@Lulu69What did you do to sort it, so that anyone else looking might be able to use your solution.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Avatar for Lulu69
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Topic Author
This message was authored by: Lulu69 Answer

Re: Phone not working

To rectify the problem we unplugged the blue cable , then pressed the reset button for 10 seconds. Put the cable back in and all the lights on the front of the box came back on and phone worked.

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