This discussion topic has been answered Discussion topic: Phone not working
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Message posted on 31 Jul 2022 11:27 AM
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Hi, my phoneline isn't working and is showing amber on my box. Instructions say to disconnect all devices. Do I just unplug everything or just turn power off?
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Message posted on 31 Jul 2022 04:23 PM
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To rectify the problem we unplugged the blue cable , then pressed the reset button for 10 seconds. Put the cable back in and all the lights on the front of the box came back on and phone worked.
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Message posted on 31 Jul 2022 11:51 AM
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Re: Phone not working
@Lulu69Have you tried to reboot the router to see if the voice light goes green again?
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Message posted on 31 Jul 2022 12:15 PM
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Re: Phone not working
All sorted now. Thank you.
Message posted on 31 Jul 2022 03:25 PM
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Re: Phone not working
@Lulu69What did you do to sort it, so that anyone else looking might be able to use your solution.
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Message posted on 31 Jul 2022 04:23 PM
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To rectify the problem we unplugged the blue cable , then pressed the reset button for 10 seconds. Put the cable back in and all the lights on the front of the box came back on and phone worked.
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