Phone not working

[Lulu69]

Hi, my phoneline isn't working and is showing amber on my box. Instructions say to disconnect all devices. Do I just unplug everything or just turn power off?

[Highlinder]

@Lulu69Have you tried to reboot the router to see if the voice light goes green again?

[Lulu69]

All sorted now. Thank you.

[Highlinder]

@Lulu69What did you do to sort it, so that anyone else looking might be able to use your solution.

[Lulu69 · Accepted solution]

To rectify the problem we unplugged the blue cable , then pressed the reset button for 10 seconds. Put the cable back in and all the lights on the front of the box came back on and phone worked.