Phone not working

[Mk43]

Hi so basically I can't make or receive calls this is a recent occurrence just started yesterday I was wondering why this is happening or if it's a case that my number has changed cause I went on my sky account looked on my account a different number was there no clue why 

[Mark39]

Can you tell us the background to this? Are you new to Sky Talk/Broadband? Or recently upgraded your broadband service?

[SuzieG1]

Mine isn't working either, did you get to the bottom for the reason for this ? Is yours still not working. Mine hadn't been working all day 

[Daniel0210]

@SuzieG1 

Same questions apply to you too then. 

[SuzieG1]

I went to make a phone call on Tuesday morning and it just went dead. My husband tried to call me and he said it wasn't a recognised number, however my phone notified me I had missed a call from him. No I am not new to sky. No changes to my internet. 

[SuzieG1]

I can't call sky as my phone won't connect either. 

[Mk43]

no my phone calls are still not working and I've tried to reach out to sky no look whatsoever 

[Mk43]

Same  thing to me as well 

[Mark39]

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@Mark39 wrote:

Can you tell us the background to this? Are you new to Sky Talk/Broadband? Or recently upgraded your broadband service?

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@Mk43, @SuzieG1 perhaps you didn't see my earlier post. The answers will help us in trying to help you.

[SuzieG1]

I have replied this above. Please eee my answers 

[Mark39]

Thanks, @SuzieG1 ,

Try Sky's Service Status checker first for any known, significant issues in your area. If it doesn't show anything, try the connection test next, even if your broadband is ok. Links for both here: https://www.sky.com/help/articles/broadband-diagnostic-start

If neither shows any fault, it's best reported to Sky. We can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish.

[Mk43]

I am not new to sky and I haven't upgraded anything 

[Mark39]

Thanks, @Mk43 . If you're able to dial 17070, does the recorded message play back the number you're expecting?