Phone not working

[Bestiacub]

My home has three landline phone sets (as well as Sky TV and Broadband) ; the two downstairs are working OK but the one upstairs suddenly stopped giving a dialling tone and remains "dead". It is a BT Duet 210 corded phone.

[caesarome]

Can you try one of the other phones there because as the other two work then the fault would be inside your home, perhaps with the phone itself.

[grenville1958]

PLEASE  WE HAVE NO PHONE LINE HELP US      WE ARE BOTH DISABLED  WE HAVE NO LINE IN OR OUT   MY HUSBAND HAS C O P D  AND  HE COULD NEED HELP ANY TIME   PLEASE PLEASE HELP US   MY HUSBAND IS ALSO  BLIND I CANT WALK AND THE PHONE HAS BEEN OFF A DAY OR TWO BUT IVE ONLY  JUST    FOUND OUT

[grenville1958]

PLEASE JUST HELP US ITS URGENT

[caesarome]

@grenville1958 

To get you some help with this I have alerted your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works and shows you what the bubble will look like:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[grenville1958]

PLEASE SEND ME YOUR PHONE  NUMBER SO I CAN SPEAK TO SOME ONE

[Daniel0210]

@grenville1958 

We are customers. Sky may contact you through this forum page but they won't phone you. Have a read of the link in the post from @caesarome 

[Mark39]

@grenville1958 You can find the number to call via the 'need more help' dropdown at the bottom of this page: https://www.sky.com/help/home

If you're,able to, it will probably be quicker to call, rather than report it via the Community chat service.

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 

[Tom-W19]

Hi grenville1958

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Tom-W19 · Accepted solution]

After speaking with grenville1958 we checked the account and found this has already been raised to Openreach for an external fault.

Advised of Openreach's SLA of 3-5 working days to resolve the fault.

It was a pleasure speaking with you grenville1958 and thanks again.