Phone not receiving calls

[lenjenks]

I've transferred back to Sky Talk From Gigaclear, I can make calls but cannot receive calls on our landline. Been told that my number hasn't ported properly away from Gigaclear. It's been a week without receiving calls. This is unacceptable for this problem to go on for such a long time. Not much seems to be going on. Gigaclear say it's not them Sky says it is. I'm between a rock and a hard place. Any suggestions?

[Daniel0210]

@lenjenks 

Did you ask to retain the number?

If you did give Sky a call (free on 150). Explain that you requested to keep your number. It may not have been possible for technical reasons, and I understand if you move from certain alternative providers like Now they can't transfer the number.

Otherwise Sky may be able to cancel your service and basically start again, this time porting your number with it. Note that your previous provider will only keep your old number accessible for up to 31 days. Any such action will result in you being without broadband and any landline until it's re-activated.