Discussion topic: Phone line not working
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Message posted on 03 Dec 2022 05:36 PM
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Phone line not working
Phone line not been working for 2 days now but broadband is still as fast as previous. Tried new faceplate on master socket and corded phone. Still no phone line, no dial tone.
Any ideas anyone
Thanks
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All Replies
Message posted on 03 Dec 2022 06:00 PM
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Re: Phone line not working
@ozzman12003Did this happen out of the blue or have you upgraded your package with Sky or just moved to Sky?
If you have found this solution helpful please tick this as the answer.
Message posted on 03 Dec 2022 06:11 PM
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Re: Phone line not working
Hi
Just out of blue been fine for 18 months. No upgrades
Message posted on 03 Dec 2022 06:41 PM
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Re: Phone line not working
@ozzman12003Take it when changing the faceplate you tried the phone in the socket behind it to see if there was a dial tone? Do you still have internet?
If you have found this solution helpful please tick this as the answer.
Message posted on 06 Dec 2022 01:04 PM
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Re: Phone line not working
Hi @ozzman12003
I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the blue bubble to start the conversation.
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Tom
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