Phone line not working in my area

[Ned654]

Hi,

My sky talk phone line is not working, it has been completely dead for most of the day and I'm not the only one as I know of others in my village with the same problem. Internet is working fine though. Service status says everything is ok but it's not! 

I have tried all the online help but as it's not just an issue with my phone it was a waste of time, so how do I escalate this issue to get it investigated for my area?

thanks

[caesarome]

@Ned654 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Ned654.

[Ned654]

Thank you the problem has now been resolved as the phone is now working.

thanks