20 Dec 2022 08:28 PM
My outgoing calles sound like i am underwater, bought a new phone problem still there. Rebooted my rooter still the same. Do i need the rooter changing. Internet is fine.
20 Dec 2022 08:33 PM
Posted by a Superuser, not a Sky employee. Find out more@terry+g1wpr To get you some help I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
Keep an eye out for an invite or blue chat bubble.
When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.
Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.
I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts
21 Dec 2022 10:09 AM
Posted by a Sky employeeHi there, thank you for escalating this. We have sent an invite to terry+g1wpr.
23 Dec 2022 01:50 PM
Posted by a Sky employeeUpdate-We are closing this session now due to no further response within 48 hours. If you still need help, please us know so we can re-escalate this for you. Thanks.
23 Dec 2022 04:11 PM
I have not recieved any answers, you say there are 2 but i clicked the buble nothing there.
23 Dec 2022 04:12 PM
Posted by a Superuser, not a Sky employee. Find out moreWould you like your post re-escalating?
25 Dec 2022 12:13 PM
yes please, pleese repost. Cannot find answers to reply's. sorry old age (77)
25 Dec 2022 12:16 PM
Posted by a Superuser, not a Sky employee. Find out more@terry+g1wpr
Unfortunately the escalation process is now unavailable until Wednesday 28th. Post back on here then and we can re-escalate it to Sky.
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