Phone line has stopped working but broadband is ok

[ali12345]

ok thanks

[Daniel0210]

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@ali12345 wrote:

Our local mobile  mast is down so it's all a bit of a pain. 

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@ali12345 

Would you like a real chat invite arranging so you can report the phone outage?

[ali12345]

That would be really useful - thanks

[Daniel0210]

@ali12345 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @ali12345.