Phone line fault

[Olivia.m]

Hi ,

I was wondering if anyone could help me ?

I've got a phone line fault with my landline can't make outgoing or get incoming calls. Any help reporting this and getting an open reach engineer out if needed be great 

[caesarome]

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadban...

You can also run this test via the MySky app.

Let us know how you get on.

[Olivia.m]

Hi ,

tried this and no fault found , my landlines and phones are saying please check phone line and have not got a dialling tone when trying to make outgoing calls 

[caesarome]

Does anything show here for you:

https://www.sky.com/help/servicestatus/your-services

[Olivia.m]

No says it's all good 

[caesarome]

I take it you haven't changed your broadband package recently ?

[Olivia.m]

No not all at ,  been on the same broadband package for 2 years 

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.