Landline not working

[Lynnsey28]

I've recently changed my broadband and landline to sky but landline hasn't worked at all. Any advice would be greatly appreciated, thank you 

[caesarome]

Have you plugged yiur landline into the back of your broadband hub ?

[Lynnsey28]

Hi yes it's plugged in

[caesarome]

If the voice lit on the hub itself ?

[Lynnsey28]

I need an engineer to fix my landline 

[Mark39]

New to Sky?

Landline with Siy working ok up to now?

Whay checks have you carried out. See,Sky's help here: https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/articles/fix-phone-problems-start

[Daniel0210]

@Lynnsey28 

No need for a new thread. Can you answer the question from @caesarome 

[Mark39]

@Lynnsey28 now we know you're new to Sky, which Hub do you have - black or white? It's unlikely that an engineer will be required.

[Lynnsey28]

Thank you for your reply, It's white hub

[Mark39]

@Lynnsey28 there's a known problem with the white Hub, which causes a delayed activation of the phone line for some customers. 

Sky's advice, as shown here, is to call to report it: https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/articles/fix-phone-problems-start

We can ask Sky's messaging team to contact you here tomorrow so that you can do that via a private online chat, if you wish?