27 Oct 2024 08:59 AM
I've recently changed my broadband and landline to sky but landline hasn't worked at all. Any advice would be greatly appreciated, thank you
27 Oct 2024 09:39 AM
Posted by a Superuser, not a Sky employee. Find out moreHave you plugged yiur landline into the back of your broadband hub ?
27 Oct 2024 09:44 AM
Hi yes it's plugged in
27 Oct 2024 09:55 AM
Posted by a Superuser, not a Sky employee. Find out moreIf the voice lit on the hub itself ?
30 Oct 2024 06:32 PM
I need an engineer to fix my landline
30 Oct 2024 06:35 PM
Posted by a Superuser, not a Sky employee. Find out moreNew to Sky?
Landline with Siy working ok up to now?
Whay checks have you carried out. See,Sky's help here: https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/articles/fix-phone-problems-start
30 Oct 2024 06:36 PM
Posted by a Superuser, not a Sky employee. Find out moreNo need for a new thread. Can you answer the question from @caesarome
30 Oct 2024 07:52 PM - last edited: 30 Oct 2024 07:52 PM
Posted by a Superuser, not a Sky employee. Find out more@Lynnsey28 now we know you're new to Sky, which Hub do you have - black or white? It's unlikely that an engineer will be required.
30 Oct 2024 07:53 PM
Thank you for your reply, It's white hub
30 Oct 2024 07:56 PM
Posted by a Superuser, not a Sky employee. Find out more@Lynnsey28 there's a known problem with the white Hub, which causes a delayed activation of the phone line for some customers.
Sky's advice, as shown here, is to call to report it: https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/articles/fix-phone-problems-start
We can ask Sky's messaging team to contact you here tomorrow so that you can do that via a private online chat, if you wish?
No problem. Browse or search to find help, or start a new discussion on Community.
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