Phone line down

[greenjanner]

Thank you very much. Appreciated.

[greenjanner]

Well, there is no chat bubble for me  to respond in.

[Highlinder]

@greenjanner  Which device and browser are you using to access the community forum?

[greenjanner]

The same one that I have throughout the process. My iPad via safari. I am very tired of all this . Nothing gets done, I jypust get asked a lot of questions which when answered leads to more questions. There is a problem with my main Bt box as it enters the house. All my neighbours had the same problem but they have other suppliers who just arranged for a  Open Reach to come and replace it! 

What is so hard? I wish to make a complaint.

[Highlinder]

@greenjanner  Could you please try chrome, as for some reason the chat bubble does not show.

[Mark39]

https://www.sky.com/help/articles/how-to-make-a-complaint

[greenjanner]

I am now posting from Chrome. Still no bubble.

I am sorry, I'm sure that you are trying to help but it just feels that I am the one jumping through hoops all the time. Sky are doing nothing to fix mt now 14 day old problem. 

[greenjanner]

I will be using your link to make another complaint. I'm made my first one a few days ago with no response so far. 

[caesarome]

If you have already made a complaint there there is no need to make another one as per this from Sky:

We aim to respond to your complaint and agree a resolution within 10 days. Some complaints, depending on their nature, could take longer to resolve, especially if they’re technically complex. If we’ve been unable to agree a resolution for your complaint within this timeframe we’ll contact you. We’ll keep you informed of progress in a way that best suits you and at a time that’s convenient to you.

[greenjanner]

I really do not care what they say. My experience on this matter tells me that they are not reliable