Phone line dead, no mobile network either, internet works fine

[Timmytoo]

The heading says it all. I have had no mobile network since yesterday (14th Nov), help chatbot useless, tried reporting by landline phone this morning but no dialling tone so land line dead as well so how can I report the TWO faults and who to?. 

[GD1]

@Timmytoo   To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Timmytoo.