Phone line check

[Mark39]

How was it left with your last private discussion with Sky?

[Gregl]

Afraid I didn't get the time to check and the conversation ended I think - all down to me as he was v helpful

[Mark39]

@Gregl OK, I've alerted Sky again. Look out for the chat prompt, as before, sometime tomorrow.

[Gregl]

Thank you very much!!

[Mr+Flibbles+86]

Thank you for escalating this. We have sent an invite to chat

[Mr+Flibbles+86]

Update - After a private chat with Gregl an external fault was found on the line and an engineer has been booked to resolve it.

[Gregl]

seems to all be working now - resolved v quickly especially for OR!!

thanks for sorting so quickly

[oxo134]

i have no phone line what can in do

[Mark39]

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@oxo134 wrote:

i have no phone line what can in do

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If you have no phone line, and wish to subscribe via Sky, give them a call to place an order letting them know that there's no phone socket.

If you mean you have a phone line, but it's not working, tell us more - are you new to Sky, or recently upgraded your Sky broadband? Is there a dial tone?

[oxo134]

got all broadband etc,but no phone line ,no mobile how do i get in touch with sky. 

[Mark39]

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@oxo134 wrote:

got all broadband etc,but no phone line ,no mobile how do i get in touch with sky. 

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First try the simple connection test here even if your broadband service is ok: https://www.sky.com/help/articles/broadband-diagnostic-start

If it detects a fault, you'll be able to book an engineer there and then.

[oxo134]

hi cannot contact sky as my phone is down can i send them an email

[Daniel0210]

@oxo134 

Sky don't use email for general communication or reporting faults. As posted to you previously

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@Mark39 wrote:
First try the simple connection test here even if your broadband service is ok: https://www.sky.com/help/articles/broadband-diagnostic-start

If it detects a fault, you'll be able to book an engineer there and then.

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