Phone keeps saying check line

[gater]

I have tried unplugging and plugging in the phone, and it still says check line with no dialling tone

[Tks999]

I have the same too. No one is replying to the support ticket I raised yet. Anyone got any helpful ideas? 

[Highlinder]

@gater  Is your broadband working as it should and do you have another way to report this fault to Sky?

[Highlinder]

@Tks999  If you have another means to call Sky then that would be the quickest way to report this fault to Sky.

[Tks999]

I have a newborn baby and no time to really wait on the phone for people to call. That's presuming my baby doesn't start screaming during it or needing a feed. There was a big thunderstorm recently - could that be the cause? Internet is working fine. Setup of units have been the same for years. No change there. Just the voice light is out on the unit. Tried resetting. Tried off and then on again. The unit itself for the broadband is from last year and so not too old yet either. Our location is Oxford. Is anyone else in this area seeing this?

[Highlinder]

@Tks999  Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[Tks999]

Hi there. The broadband is fine. It's just the phone line not working. However, we did notice the light on the broadband box that says VOICE is out. We following the faq to reset the box, checked the connections, and tried off and on again to no avail. There was massive thunderstorms here the other day and seems to be since then. Our physical setup is away from where people can knock it and has been the same for ages so it's not that a wire has been tugged out of place. I definitely think it's a fault with the line itself. 

[Mark39]

Did the test find any issues? It can identify faults even if your broadband is OK.

If it was all clear, you'll need to report it to Sky. If you have a Sky mobile, call 150 or you can find the general number to call via the 'need more help' dropdown at the bottom of this page:  https://www.sky.com/help.

Alternatively, if it can wait, do post again on Wednesday when the,forum's private messaging team will be available and you'll be able to report it online here.

[Tks999]

Thanks for your help. I'll follow it up next week. Thank you.