Phone does not ring just beeps

[Colin599]

Phone line installed in house is done by  bt many years ago and never had any issues. Phone line still works to receive and make calls but phone has randomly stopped ringing. Tried three different landline phones and none of them ring,  one phone just beeps when someone calls it others are completely silent. Issue has been happening last 3 weeks or so. Never had issue with phones not ringing prior to this. Strange 

[Mark39]

Are all your phones connected via microfilters? Unless you have a prefiltered master socket with separate ports for phone and broadband, they need to be.

[Colin599]

Yes phone has a sky filter on it. Literally have disconnected everything and connected the phone directly into the master bt socket only and get a dial tone,  can ring out and receive calls but phone does not ring for incoming calls. 

[Mark39]

Sounds like a fault you'll need to report. The quickest way to report it is to call Sky (dial 150).

If you prefer we can alert them here and they may be able to help via a private online messaging service. Responses to Sky via the messaging service are not instant.  Let us know if you want to use the messaging service.

[Colin599]

Yeah that will be helpful 👍

[Mark39]

Ok, I've flagged your post to Sky and a Community adviser may be able to help you via private, online messaging within the nest 24 hours or so.. Look out for a blue/red chat 'bubble' towards the bottom of the page and an email inviting you to chat online. Replies from Sky may not be instant, so check back from time to time for updates.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 

[Greenfingers001]

Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂

[Gary215]

I,m having exactly the same issue

[Mark39]

---

@Gary215 wrote:

I,m having exactly the same issue

---

Can you clarify what the issue is that you're having, and what you've tried to resolve it?

[Gary215]

My phone is working but the phone does not ring when receiving incoming calls ,old phone just makes a beeping sound when incoming thought it was my phone so bought a new one that doesn't make any sound when incoming calls call ,HELP

[Mark39]

---

@Gary215 wrote:

My phone is working but the phone does not ring when receiving incoming calls ,old phone just makes a beeping sound when incoming thought it was my phone so bought a new one that doesn't make any sound when incoming calls call ,HELP

---

Does your phone plug into your broadband Hub? Or the wall socket? If it's plugged into the wall socket, and there aren't separate sockets for phone and broadband, try replacing the microfilter.

[Gary215]

It plugs into wall socket but it has a separate broadband and phone plug in

[Mark39]

---

@Gary215 wrote:

It plugs into wall socket but it has a separate broadband and phone plug in

---

Ok, looks like it will need reporting. You can call them on 150  or we can ask the messaging team to contact you here tomorrow, so thay you can report it via a private online chat, if you prefer.