Phone and broadband is down but the Service Checker keeps crashing so I cant get support!

[Plan3tBob]

Hi,

My phone and internet are both down.  I've run the 'service checker' which agrees with me to start with, then it runs a 'line check'

... at which point it crashes to a "Sorry, that didn't work" message. followed by "Service Checker isn't available right now. Please try again later or visit http://www.sky.com/help"

[See YouTube for video of service checker failing:  https://youtu.be/R1EicaisWZs  ]

This means that I can't get to the next step which gets someone to acknowledge and fix my issue!

I've spent about 90 minutes going round and around articles, links and chat bots.

 I don't know what to do to get this logged and fixed... Any ideas?

[Highlinder]

@Plan3tBob  Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[Plan3tBob]

Did you read my post?  🤣

The 'sky broadband testing function' is failing... I videod it and put a link to the video on youtube (in original post).

Any help really appreciated 🙃

[caesarome]

@Plan3tBob 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.