Phone and broadband down

[DavidHeney]

Phone line and broadband went down this afternoon.  Reset/powered down hub etc but no joy.  Tried raising a fault direct with BT but they pointed me in your direction as it's a sky number and my account is with you.  
OR have been busy in my street with FTTH deployments but nothing today.  I'm the official account holder.  

[Highlinder]

@DavidHeney Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[DavidHeney]

Yep followed all that, and then says an engineer is booked in, but, that engineer is coming to a activate my fibre broadband which has not yet been installed by openreach.   
That (needless) visit is booked for Wednesday 17th, obviously I need a fault engineer way before then. 

[Highlinder]

@DavidHeneyDo you have any other way to call Sky and see if they can help you as your landline is out of comission?

[DavidHeney]

Yep, my mobile works but I can't find the number 

[Highlinder]

@DavidHeney  You might need to call in the morning now, There is a number to call at the bottom of the link below under " Need more help ".

https://www.sky.com/help/home 

[DavidHeney]

Cheers, found the number, and yes everyone has gone home to watch Sky Sports.  Except me.