Phone and Internet not working

[Sam126]

• my Internet, as well as my phone line has not been working since last night. Are you experiencing any problem in the Thurrock area?

[Mark39]

You can check for known, major outages in your area here: https://www.sky.com/help/servicestatus

[Daniel0210]

@Sam126 

Also, as we're fellow customers on here we're countrywide. 

[Dredd2648]

Sam here, we're on San Juan drive

Tried everything with the router and ONT, with a sky engineer over the phone too. He says the router or Ethernet cable might not be working, so has sent out another one... 

[Sim1302]

@Sam126  I am also in the Thurrock area and having the same problems. It went off in the early hours and has not yet come back. Spoke to Sky this morning and they said that there is a major issue in the area that BT are dealing with. 

[Daniel0210]

@Sam126 @Sim1302 @Dredd2648 
This link explains auto compensation for when there is a TOTAL loss of Sky Broadband or Sky Talk.

https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you first report the fault to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your account.

[Dredd2648]

My engineer refused to accept there was a local problem...

[Sam126]

Thanks guys. At least I know I am not the only one affected

[Jummyyyyy65]

I'm also in Thurrock. Is anyone's WiFi working now?

[Dredd2648]

Nope, no change on my box. Internet light is still off

[Sam126]

Everything seems okay with both internet and phone line now. Noticed this about 2hrs ago. Now trying to do a bit ie work that I could not do all day yesterday, including the deadline I missed.