Phone Line Fault

[DanM0rgan]

I have a fault on our landline. The handset is displaying  'Check Phone Line' and I have no dialing tone.  Outgoing calls are not possible and I am not able to receiving incoming calls.  

The broadband is working fine (I do not have Internet Calls).  I have gone through the Sky Help pages and followed guidance but have not solved the problem.  Is there an option to test the line as I cannot find one?

[caesarome]

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@DanM0rgan wrote:

Is there an option to test the line as I cannot find one?

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See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadban...

You can also run this test via the MySky app.

Let us know how you get on.

[Wellman2]

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@DanM0rgan wrote:

I have a fault on our landline. The handset is displaying  'Check Phone Line' and I have no dialing tone.  Outgoing calls are not possible and I am not able to receiving incoming calls.  

The broadband is working fine (I do not have Internet Calls).  I have gone through the Sky Help pages and followed guidance but have not solved the problem.  Is there an option to test the line as I cannot find one?

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[Daniel0210]

@Wellman2 

You've just copied a post from two and a half years ago. If you are saying you're having the same issue then the reply from @caesarome still applies to you too. 

[Mark39]

@Wellman2 if the connection test doesn't detect a fault, work through Sky's help here: https://www.sky.com/help/sky-talk/fix-problems-with-my-phone/articles/fix-phone-problems-start

Click 'still need help' for contact details if it doesn't resolve the problem.