Phone Line Dead!

[Dave35]

My Phone Line is Dead but Internet is working. Sky Service Checker says all is ok??!! Its not!! After trying all the usual checks, I tried phoning but staff are in training and wait time is over 30 minutes ... hold music after eight minutes turned me suicidal!! Can I get an Amen Engineer out to fix this please??

[caesarome]

@Dave35 

Does your broadband hub have a voice light on it that is lit up ?

[Dave35]

Nope. Just the three green lights!

[caesarome]

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair:

https://www.sky.com/help/articles/fix-phone-problems-start

[Dave35]

Been there, done that. Ends up with phone sky!

[Dave35]

Service status still green ... 😡

[caesarome]

@Dave35 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Dave35]

Morning @caesarome  My phone line is miraculously working again this morning! Thanks for your help. Dave.