Discussion topic: Phone Line Dead after nearby lightning strike
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 26 Jun 2022 12:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Phone Line Dead after nearby lightning strike
A nearby house was stuck by lightning last night.
My phone line is now dead but my internet still works.
How can I contact sky customer service to fix the problem when I don't own a mobile.
I can't find any way to contact them via email?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 26 Jun 2022 12:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Phone Line Dead after nearby lightning strike
I've escalated your post via the community chat. This link explains how it works
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21
If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Message posted on 27 Jun 2022 08:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Phone Line Dead after nearby lightning strike
Thank you for escalating this. We have sent an invite to chat 🙂
Message posted on 29 Jun 2022 09:30 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Phone Line Dead after nearby lightning strike
Update – We are still looking to help you MeowMeow123. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂
Lisa - Sky Tech Team Expert
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page